Refunds and Returns Policy

Declined Orders

If the medicine that you ordered was disallowed by the online doctor or pharmacist on-site, we will offer a refund. All refunds are credited through the use of the initial payment technique if possible and can take roughly 5-7 working days to be credited to your account; this timeframe may differ contingent on the supplier of your card.


By law, our enterprise is not capable accepting the returns of any medicine as it is forbidden from being reused once it has left our company grounds. Returned medicine from anyone must also be disposed of in the in the right manner within 30 days.

You may stop any orders within your rights up to the point at which your medicine is posted from the company grounds. The chemist is to guarantee that any returned medication will be demolished within 30 days of it being given back. This comprises of sealed boxes which is why our company does not have the ability to agree to refunds once your treatment has been posted.

In the event that you are unable to pick up a missed supply or are having your medicine redelivered through the use of our messenger services, we can post your medication to the same or alternative address as long as it has been sent back to us within a 30-day window.

Distance Selling Regulations

The Consumer Protection (Distance Selling) Regulations 2000 state that under the subsequent conditions, you are unable to withdraw your order:

Exceptions to the right to cancel

13.-(1) Except if the applicable parties have decided otherwise, they renounce the right to revoke the contract by providing notice of withdrawal pursuant to regulation 10 in deference to contracts

(a) For the supply of merchandises that are clearly personalised or which by cause of the good’s nature is unable to be given back or is vulnerable to worsening in quality or quick expiration;

This means that with respect to this exemption, you do not have the right to revoke orders. However, in terms of the carefulness accomplished by our company in relation to these exact terms and conditions, you may cancel your order as long as it has not yet been posted.

Any medication that is refunded, together with unopened boxes, must be demolished by the pharmacist, so we are unable to offer a refund of any kind once your medicine has been posted.

Returns by Post

Should you wish to return your medicine via mail facilities, ensure that you bundle them once more in an appropriate manner before returning them back to:

When you return your order, be sure that the mail has your full name, address and order number that was given.

Receiving Defective, Spoiled or Incorrect Goods

If the order that you obtain is improper, spoiled or defective, you may communicate with us by using the particulars shown underneath within 10 days of getting the goods. Upon being contacted, we will agree on the strategy that is to be implemented on a singular basis. This will lead to the goods either being reimbursed or substituted as stated above.

Damaged Items

The Consumer Rights Act 2015 qualifies you to obtain a fiscal return on goods that were spoiled as long as it is performed within a month of you getting the goods. You will need to send your order back before a refund will be issued at all.

We do not take medicine of any kind that you believe to have been ineffectual, however, if you have motive to believe that any treatment from us was spoiled, you are welcome to get in contact with our care staff for help with receiving a refund. You may email (email) or call during our working hours (phone number) and we will happily counsel you on how to return any spoiled goods.